We've listed a set of queries that we get asked often; if you cannot find information that you're looking for here, do get in touch with us.
I want to purchase furniture from Phantom Hands, what should I do?
Our furniture can be purchased directly from us or our retail partners around the world.
Please write to us on firstname.lastname@example.org and mention your delivery country. We will send you our for price list along with relevant details on shipping cost and ordering. If you'd like to confirm and place the order, an invoice with links to PayPal, credit card or our bank information will be sent via email.
Do you ship internationally?
Yes, we ship internationally and can ship to most countries around the world. We partner with DHL International, FedEx and UPS for international air freight delivery. For larger orders, we offer the option of ocean freight in addition to air freight. Ocean shipping is only feasible for large orders or 15 or more pieces.
Do you ship anywhere in India?
We ship to most places in India with our domestic shipping partners.
What is the lead time after placing an order?
Our production lead time varies from 6 to 12 weeks depending on the size of the order. Delivery times are usually 7-10 days after dispatch for air shipping and 30 to 60 days for ocean shipping.
Do you charge for shipping and packing?
Shipping and packing charges are included in our retail price list; shipping cost is based on standard international shipping rates we get from our partners. For international shipments, our charges cover air freight, clearance processing, insurance and door delivery. However, customs duties and taxes that may be levied at the destination country are not included in our shipping charges and are the responsibility of the buyer.
I want to see the furniture before I purchase it; do you have a physical showroom or retail outlet?
We are an online catalogue store. To help you with your purchase decision, we're happy to send images of our furniture 'in situ'. We can also send you wood, fabric and cane samples by courier for 'look and feel'.
What is your returns policy?
We issue refunds or replacements only if our furniture is damaged during shipping. Any damage must be communicated to us by email within one week of delivery along with photographic evidence including a photo of the packing box. Exchanges are not feasible for pieces that are not damaged.
Do you have a warranty or after sales support policy?
We offer a one year warranty against manufacturing defects. Replacement chairs can be sent for any genuine manufacturing related damage claim within one year from the date of sale.
Will I face any issues with customs clearance for international purchases?
We have an experienced in-house logistics team and provide all necessary documentation for customs clearance. Our team constantly monitors the shipment and stays in touch with the shipping company to sort out any clearance related issues. As a result the delivery experience will be seamless and involves minimal involvement from our buyers.