01. I want to purchase furniture from Phantom Hands, what should I do?
Please write to us on info@phantomhands.in and mention your delivery country. We will send you our for price list along with relevant details on shipping cost and ordering. If you'd like to confirm and place the order,  an invoice with links to PayPal, credit card or our bank information will be sent via email.
 
02. Do you offer “Cash on Delivery”?
We don't offer CoD and only ship after receiving full payment.

03. Do you ship anywhere in India?
We ship to most places in India with our shipping partner FedEx. Please email us on info@phantomhands.in if you'd like to verify that we can ship to your town.


04. Do you ship internationally?
Yes, we ship internationally and can ship to most countries around the world. For orders of fewer than 5 chairs, we ship in courier mode via DHL International, TNT or FedEx. For larger orders, we offer the option of ocean freight in addition to air freight. Ocean shipping is only feasible for large trade orders. 

05. What is the lead time after placing an order?
Our production lead time varies from 6 to 12 weeks depending on the size of the order.  Delivery times are usually 7-10 days after despatch for air shipping and 30 to 60 days for ocean shipping. 

06. Do you charge for shipping and packing?
Shipping and packing charges are included in our price list and shipping cost is based on standard international shipping rates we get from DHL and FedEx.  For international shipments, our charges cover air freight, clearance processing, insurance and door delivery. However, customs duties and taxes that may be levied at the destination country are not included in our shipping charges and are the responsibility of the buyer. 

07. I want to see the furniture before I purchase it; do you have a physical showroom or retail outlet?
We are primarily an online catalogue store. To help you with your purchase decision, we're happy to send images of our furniture 'in situ'. We can also send you wood, fabric and cane samples by courier for 'look and feel'.
We have retail partners in a few countries which are in Belgium, India, Japan, Korea, Australia, Taiwan, China, Germany, the Netherlands and Italy. These retail stores may have some of our products in stock. Please write to us at info@phantomhands.in for more information on the store closest to you. 


08. What is your returns policy?
If the item is damaged during shipping or if the object has been misrepresented on our website, we will give you a full refund if you inform us within one week of delivery and send us photographic evidence of damage.  

09. Do you have a warranty or after sales support policy?
We do not offer warranty or after sales support. 

10. How do you handle Shipping and Customs?
We have an experienced logistics team and we partner with companies like FedEx, DHL and UPS which makes sure that you have a seamless experience when it comes to the delivery of your purchase.