01. I want to purchase furniture from Phantom Hands, what should I do?
You can place your order and make the payment on our website. We partner with 2Checkout to provide payment gateway services and accept all credit and debit cards. You can also write to us or call us and we will provide our bank details for online transfer or cheque deposits. If you are outside India, we also accept payments via Paypal. You can checkout using the Paypal Express Checkout button on our site and pay using a credit card or your linked Paypal account.
 
02. Do you offer “Cash on Delivery”?
We don't offer CoD and only ship after receiving full payment.

03. Do you ship anywhere in India?
We ship to most places in India with our shipping partner FedEx. Please email us on info@phantomhands.in if you'd like to verify that we can ship to your town.


04. Do you ship internationally?
Yes, we ship internationally and can ship to most countries around the world. For orders of fewer than 5 chairs, we ship in courier mode via DHL International, TNT or FedEx. For larger orders, we offer the option of ocean freight in addition to air freight. Ocean shipping is only feasible for large trade orders. 

05. What is the lead time for shipping after placing an order?
We require 10-15 days for packing and preparing shipping paperwork after you place your order. Delivery times are usually 7-10 days after despatch.  

06. Do you charge for shipping and packing?
We charge the actual cost incurred on packing and shipping for all destinations. The shipping cost is calculated and shown to you during checkout.  For international shipments, our charges cover air freight, clearance processing, insurance and door delivery. However, customs duties and taxes that may be levied at the destination country are not included in our shipping charges and are the responsibility of the buyer. For larger orders, you can write to us or call us (details on our contact page) and we will let you know specific rates based on deals we work out with shippers. 

07. I want to see the furniture before I purchase it; do you have a physical showroom or retail outlet?
We are an online only store and don't have a retail outlet. We can provide you with additional details and photographs to help you make a fully informed purchase decision. 


08. What is your returns policy?
If the item is damaged during shipping or if the object has been misrepresented on our website, we will give you a full refund if you inform us within one week of delivery and send us photographic evidence of damage.  

09. Do you have a warranty or after sales support policy?
We do not offer warranty or after sales support.